Job Information

My client based in North Kent are committed to putting their residents at the heart of everything they do. They strive to ensure our homes and estates provide a safe, pleasant, and welcoming environment for all.

They are currently recruiting for 3 Customer Service professionals to join their growing teams in 3 different specialist areas. These roles would suit someone from a Customer Service based role where the customer is at the heart of everything you do.



Job Summaries:



Neighbourhood Officer - Housing and Estates

You will manage the homes and estates, ensuring compliance with legislation, tenancy obligations, and council policies. Your responsibilities will include conducting estate inspections, managing tenancy breaches, coordinating with internal and external partners, and ensuring a safe and welcoming environment for residents



Neighbourhood Officer - Anti-Social Behaviour:

You will be the first point of contact for managing anti-social behaviour (ASB) within our communities. This role involves investigating reports of ASB, maintaining detailed case records, preparing documentation for legal interventions, and supporting witnesses. You will work closely with other agencies to achieve positive outcomes and ensure community safety


Tenant Engagement Officer:

You will lead the development and implementation of tenant engagement strategies. Your role includes organising tenant events, promoting tenant representation, ensuring effective communication, and driving increased engagement through innovative methods, including digital technology. You will work with internal and external partners to enhance tenant participation in housing service.

Person Specification:

* Excellent communication and IT skills.
* Ability to work with diverse groups and manage conflicts.
* Knowledge of housing management, tenant engagement, and ASB legislation.
* Relevant qualifications or equivalent professional experience.
* Experience in partnership working and community engagement.
* Strong interpersonal skills and customer focus.
* Commitment to equal opportunities and community safety



General Requirements:

* Maintain data quality and adhere to company policies.
* Demonstrate a commitment to personal and professional development.
* Participate in emergency planning and adopt a flexible approach to working hours.
* Full driving license and use of a vehicle is desirable



If you come from a customer service background and you're interested in propelling your career and joining the Housing industry, please apply today. We'd love to hear from you!

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.