Job Information

IT Help Desk Technician
Location: Maidstone, Kent, United Kingdom
Job Type: Permanent, Full-time
Salary: £25,000 per annum.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will manage the daily helpdesk tickets and assist with general day-to-day IT-related tasks. You must have a can-do attitude and have a proactive approach to grow their role within the team.

Responsibilities:

* Acting as first point of contact you will respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
* Taking ownership of incidents/requests and when necessary, escalating to line manager.
* Laptop and tablet build and distribution.
* Assist with the provision of mobile phones and associated accessories.
* Install and configuration of devices.
* Maintaining stock management.
* Support mainly Windows 10/11 and Office 365.

Requirements and Skills:

* To believe in and uphold the companies' values.
* A passion for technology and a desire to build a career in IT.
* Minimum 2 years' previous experience within a Service Desk environment delivering remote support.
* Active Directory and Office 365 support knowledge is desirable, but training will be provided where needed.
* Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing.
* Team Player, willing to help and support others.
* UK Driving license and own vehicle would be preferential due to occasional travel between offices.

How to Apply:
If you are interested in this position, please call Harry on 01622 235685 or send your up-to-date CV
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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